Customer Service/Business

1. How To Profit From Customer Complaints: Turning Problems into Opportunities — 15.12.03
   Complaining customers are a scary proposition for many professionals, but the complaint situation represents an opportunity, not a problem, in most cases. If you deal with a persons concerns respectfully and helpfully, your effort and consideration will almost always be appreciated, and ... »
   
    
2. Why Customers Stop Buying — 09.12.03
   Customers stop buying from suppliers for any one of a number of different reasons. It could be that they found a new supplier on the Internet or were contacted by a competitor at a time when products were needed. You won’t know why they stopped buying until you ask. It can be dangerous ... »
   
    
3. Taking care of Business — 28.11.03
   So youve set up your online business and youre ready to go. You feel like your online status has changed. Now you get to call some of the shots. You feel like youve grabbed some of the awesome power of the Internet. Forgive me for laughing but it wont be long before you realize just ... »
   
    
4. Attracting and Keeping Customers — 25.11.03
   Attracting and keeping customers. Isnt that what business is all about? Of course! Each entrepreneur started his/her business because they had a love they wanted to peruse full-time. In addition, they saw a need they thought could be filled by their products or services. However, without ... »
   
    
5. Bridging the Chasm from Lead to Loyal Customer — 17.11.03
   Bridging the Chasm from Lead to Loyal Customer A Step by Step Guide for Developing Awareness, Building Credibility and Acquiring Customers By Julie Chance Have you ever watched a documentary about climbing Mount Everest? If so, you will undoubtedly remember one specific segment of the ... »
   
    
6. Have You Captured Me Today? — 13.11.03
   There are many Web sites I visit every day and will probably never return to again. Its not that I didnt like the site, or that I wasnt interested in the topic, services, or products offered. Its just that I wasnt ready to take action right now. So I clicked away and will probably forget ... »
   
    
7. Making a Stronger First Impression - Looking to Make a Stronger First Impression and be Remembered by Potential Customers? — 06.11.03
   Have you ever met someone and wanted to suggest how your company could benefit them, but you didnt want to be seen as being pushy or aggressive? Are you looking for a better way to introduce yourself to people you meet every day? Have you ever felt that the description you give of ... »
   
    
8. Top 12 Ways You Can Over-Deliver Value To Your Clients — 06.11.03
   In our business, were often asked the question: "How can I over-deliver and, thereby, ensure high levels of customer retention and referrals?" Heres our answer, in the form of a "Top 12 Ways You Can Over-Deliver Value To Your Clients" list: 1. Give your customers proposals based on ... »
   
    
9. Activating Lost Cellular Phone Customers — 03.11.03
   What do you do when your customer has left you to go to the competition? Do you give up? Or are there ways of enticing them back? BellSouth Mobility, a major cellular provider, had a big problem with churn. With over one million subscribers in their 28 cellular systems, they are growing ... »
   
    
10. THE HARDEST TWO QUESTIONS NEW CUSTOMERS ASK — 03.11.03
    A big part of my day is spent answering email. This IS something I enjoy despite much of it being SPAM. I enjoy answering the mail because some of it is from people asking for advice. Sort of makes me feel important;-) Seriously - I like helping new-to-the-net. Heres a secret - help them ... »
    
     
11. Help Your Happy Customers Refer Others to You — 03.11.03
    The least expensive (free!) and most satisfying way for business owners and managers to grow their businesses is through third party endorsements -- word of mouth referrals from happy customers -- yet few businesses help make those referrals easy to make. Customers are most inspired to ... »
    
     
12. Customer Interface: So Many Toys, So Little Time — 31.10.03
    These days you can dress up your Web site with every capability short of scratch-and-sniff. The question is: should you? The thing that attracts most of us to the World Wide Web is its infinite variety and penchant for constant change. I have never seen a business that continues to ... »
    
     
13. Using the telephone to convert prospects into clients — 23.10.03
    When I ask gurus how they get new business, the universal reply is: word of mouth from satisfied clients. Its not too hard to get the job when the prospect calls you. But what do you do when the grapevine dries up, and word of mouth isnt enough? Thats when its time to pick up the phone ... »
    
     
14. Keeping customers for life: your continuous cash-flow system — 23.10.03
    People who have not yet purchased from you are the hardest and most expensive people to sell. Many companies spend all their time cold-calling and prospecting chasing these tough sales. Why put yourself through this hassle when you can continuously generate sales from your current ... »
    
     
15. Giving the Power to the Consumer — 23.10.03
    Welcome to the Information Age! Thats right, we are no longer in the Industrial Age, and havent been since about 1989 - the moment the World Wide Web came into existence. I have personally been online now since 1984 and have seen the Internet grow from a text-only system used only for ... »
    
     
16. Betting on Customer Loyalty — 23.10.03
    Americans continue to show strong support for gaming as an entertainment activity. An overwhelming majority of U.S. adults -- 92 percent -- say casino entertainment is acceptable for themselves or others. Sixty-two percent of U.S. adults say casino entertainment is acceptable for anyone ... »
    
     
17. Five 'Do's' For Customer Relationship Management in the Digital World — 22.10.03
    Virtual customers are a fickle lot, and many of them are getting away because companies are not paying attention to those acquired last month. For a number of digital entities, the fervor to grow a customer base is often outweighing the most effective cost of sale option, repeat ... »
    
     
18. Want to Keep Your Customers? Sign Them Up! — 16.10.03
    Service Contracts Offer Low Cost Method to Retain Clients With loyalty programs and other customer retention initiatives popping up everywhere these days, many small business owners ask themselves the question "What should I be doing to retain my clients?" Since you don't have the ... »
    
     
19. Who Is Your Ideal Client? — 16.10.03
    Are you interested in saving time and your hard earned dollars? Ready to make better business decisions? Then create your ideal client profile and market directly to them. Use the list of questions below to create this profile. Then when you notice a new type of marketing tool that ... »
    
     
20. Which of These Words Attracts Your Clients — 14.10.03
    Whether its your business card, tagline, article title, web site title and description or ad, just the difference of a few words can either pull in prospects and clients or push them away. Getting it right can determine whether your phone is ringing off the hook or you are twiddling ... »